Job Summary and Mission
This role supports the Store Development and Real Estate organization, which provides the innovation engine to keep Starbucks stores relevant to our customers’ needs, being the third place and source of connection to our store brand and environment, putting the customer first. In this role, you contribute to the vision to adapt, innovate, and reinvent. Our team also supports Corporate Facilities who is working to define and imagine our workspace, or the second place in Starbucks terminology.
As a systems analyst II – Global Technology, you will design and deploy technology and process solutions establishing key business capabilities enabling the realization of strategic initiatives and operational improvements. This role requires experience performing requirements analysis, solution design, and process improvement coupled with the ability to collaborate across various IT and business functions. In delivering new technology and enhancing/supporting existing systems, an effective systems analyst II contributes relevant technical, functional, and process knowledge to ensure a consistent user technology experience.
Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Solution Design
- Gathers, analyzes, and documents solution requirements. Facilitates user story creation and backlog grooming in an agile delivery environment.
- Utilizes LEAN techniques to develop business process designs and improve operations via process re-engineering efforts.
- Supports solution design utilizing user-centric design techniques.
- Effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
- Utilizes agile delivery methodologies and participates on scrum teams in execution of solution delivery projects.
- Considers overall user technology experience in thoughtfully designing engaging solutions.
System Configuration & Testing
- Performs application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery initiatives.
- Supports data conversion. Performs the extract, load, and validation of converted data.
- Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and validating test results.
- Uses data queries to support validation of data conversion and test results.
Production Support
- Provides 24*7 global support of critical systems.
- Drive system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA.
- Develops system proficiency and builds subject matter expertise through root cause analysis.
- Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team.
- Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) Develops and facilitates system training.
- Uses query tools to write ad-hoc queries for mass data analysis and operational reports.
Leadership
- Self-directed; is successful with minimal direction from more senior analysts providing escalation when necessary. • Partners with business teams, responding quickly and thoroughly to issues and requests.
- Provides constructive input and perspective to team conversations.
- Able to lead small streams of design/work
Summary of Experience
- 4+ years of relevant experience
Required Knowledge, Skills and Abilities
- Working knowledge of systems development lifecycle and IT operations.
- Comprehensive understanding of workflows, web based applications, database concepts and SQL queries, with the ability to troubleshoot and perform root cause analysis in these areas.
- Configuration knowledge of relevant applications/modules/platforms.
- Utilizes user-centric design concepts in conjunction with agile development and testing processes to support development of highly engaging technology solutions.
- Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable and sustainable technology solutions.
- Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities.
- Ability to balance multiple priorities and meet deadlines.
- Experience in an Integrated Workplace Management System (IWMS) such as TRIRIGA, Manhattan or ERP system such as Oracle, SAP etc.
- Experience and understanding of Protyping and wire framing a business requirement
- Experience performing statistical analysis of data
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com
