eCommerce Product Manager

eCommerce Product Manager

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees,  check out our profile on the Muse!  

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

Position Overview:

We are seeking a bright, motivated eCommerce Product Manager with excellent attention to detail to join our Marketing and eCommerce department. In this role, you will lead the team to exceed product roadmap goals and achieve a best-in-class site experience. Our team is dedicated to cultivating a joyful and luxurious consumer brand, with an emphasis on exceptional user experience.

Key responsibilities include:

• Lead end to end product development for key areas of opportunity on the roadmap and take full ownership of metrics and results. Includes:
• Define key success metrics and business goals for each project.
• Own implementation of complex customer facing UX features with the goal of improving conversion rates and user experience.
• Collaborate with design team to create new website functionality that solves for complex user experience challenges and elevates the brand.
• Work closely with development team to write user stories and requirements, and oversee the implementation and QA of new content and functionality of the site
• Partner with 3rd parties to deliver innovative, best in class solutions
• Quantitative assessment and optimization of website experience and content through Google Analytics, multivariate testing, A/B testing, and user testing. Enhance a culture of data driven decision making.
• Develop a deep understanding of the customer and user behavior through analytics, user testing, internal and external surveys, and experimentation.
• Identify key areas of opportunity to create innovative customer experiences and stay ahead of ecommerce best practices.
• Ensure a consistent and seamless cross-device experience
• Support development of the product roadmap and overall site strategy

Qualifications:

• 4-7 years product marketing or product management experience, including experience in direct-to-consumer websites
• Robust product experience delivering complex customer facing UX features that drove tangible business value
• Strategic business judgment and ability to communicate the data behind a decision
• Experience as a thought leader – driving or supporting on the product roadmap and overall site strategy
• Exceptional attention to detail and highly organized
• Excellent written and verbal communications, with the ability to present creative ideas and information clearly
• Ability to work individually and as a team player to execute projects
• Demonstrated ability to work with a remote development team
• Ability to think critically and adapt quickly in a flexible environment
• Entrepreneurial attitude/self-starter
• Highly attuned to ecommerce best practices and the latest trends in the ecommerce space
• Keen design eye, with the ability to adhere to luxury brand guidelines
• Interest in socially and environmentally responsible organizations and products
• BA degree or equivalent

The targeted budget for this position is $75-95k. This compensation budget range may be adjusted at any time at the discretion of the company.

Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.